Project Manager - #7465902

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Collaborate with our customers while providing consulting services and expert project management governance to ensure success of their implementation. We are looking for a Project Manager (PM) to join our Professional Services team. This team manages customer implementation and integration projects. The goals of the PM are to develop and manage the schedules for consulting engagements, manage and analyze the project budgets, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, and overall project governance and success. You will use the Docusign Project Management Methodology to initiate, plan, design, execute, monitor, control and close projects. You will manage risks, including making decisions to reduce uncertainty. The PM will play a critical role in the success of the team. We are expanding a world class Professional Services organization that already has a proven track record of working with Fortune 500 Companies, system integrators, independent software manufacturers and open-source communities.

This position is an individual contributor role reporting to the Director, Project Management.

Responsibility

• Manage projects, ensuring timely and on-budget delivery and guidance to project resources and our customers, providing impactful solutions and resulting in highly referenceable accounts that enable strong adoption, renewal and upsell
• Plan, coordinate and manage all phases of a project successfully to ensure customer satisfaction
• Be customer-centric in style and approach, with a genuine desire to build and deliver value for customers throughout the project, and deliver an outstanding customer experience
• Collaborate with the Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
• Adopt and evangelize our Docusign implementation methodology and provide ongoing input to maintain and improve our methodology
• Support organization initiatives to improve and expand our team’s knowledge and our services offerings
• Maintain up to date required product knowledge independently, including connectors and partner products as appropriate for your role
• Provide mentorship to less experienced team members
  
  

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree or equivalent
• 5+ years of relevant experience
• 3+ years of primary project management experience with enterprise projects and a proven track record of delivering projects on time and on budget
• 3+ years of experience supporting client process optimization and change management
• Experience managing multiple complex projects simultaneously
• Fluent in both Spanish and English
• May require travel up to 25% of the time
  
  

Preferred

• Master’s degree or equivalent
• Project Management Professional (PMP) Certification
• Background in Software-as-a-Service project management and understanding of business operations and concepts
• Experience using a CRM solution such as Salesforce.com
• Outstanding communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
• Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction
• Comfortable presenting to C-suite executives
• Experience using Smartsheets for project management
• Experience working in one or more of the following industries: FinServ, Tech, Telecom,
• Healthcare, Real Estate, Insurance, Education, Public Sector
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at [email protected] for assistance.

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