Product Support Engineer - #7466242

• Onsite support of our customers in the diagnosis, repair, and maintenance of UR robots on demand
• Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.
• Prepare technical documentation (Salesforce Case Management and applicable warranty and/or field service documents)
• Manage cases through the service recovery process to conclusion.
• Explain URCare service packages and provide quotations.
• Ability to work in home office 20% & in the field 80%
• Traveling is part of the job and requires to be located within 1 hour of a major airport.

This is a great job for a person who accepts nothing less than personal greatness because you get to:

• Exhibit a proactive, active, and curious approach to tasks, which provides a holistic, business-oriented, and long-term assignment.
• Seek opportunities to identify creative and innovative solutions to tasks, field trends, and system inefficiencies.
• Take responsibility for the delivery of optimal satisfactory solutions for internal and external customers on the based-on professionalism and specialist knowledge.
• Participate well in internal and external relations and can act as an ambassador for Universal Robots
• Achieve Technical Support KPI’s for case resolution and customer satisfaction.
• Work independently, as well as with a team.