Customer Payments Graduate - #7468728

Customer Payments Graduate

Ebury León - 4 days in the office

Department: Operations - Customer Payments

Responsibilities:

• Reconciliation of client funds and outbound payments received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Verification of remitter bank account data
• Assign currency accounts to clients as requested, and in accordance with internal guidelines
• Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
• Completion and verification of payment beneficiaries, in accordance with internal processes
• Complete allocated tasks with focus, and in a timely manner
• Communicate the status of tasks to colleagues and managers, and escalate problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
• Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
• Process payment returns and rejections, in line with internal processes
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI

Requirements

• University degree
• Working knowledge of desktop based office software such as MS office- Excel, Word, Outlook and other applications
• Proactive, with the ability to work within strict time-frames and under pressure
• Diligent, with good attention to detail
• Effective research skills with an ability to find solutions independently
• Good communication skills, both written and verbal
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
• Motivated, with a desire to make Ebury a success

#LI-GC2

#LI-Onsite