Restaurant Supervisor - Casa de Brasa - #7498756

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Join a diverse and talented team in Four Seasons Resort & Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas located in La Ribera is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site: www.fourseasons.com/loscabos

Instagram: #fsloscabos

The role of the Restaurant Supervisor – Casa de Brasa

The candidate must effectively coordinate and supervise the operation of the Restaurant or any other supported area. Be an example and implement and review the service sequences and all the information in the welcome manual.

Essential Functions

• Ensure that professional, courteous and efficient guest service is offered at all times, following the standards and sequence of service.
• Assign responsibilities and periodically evaluate their performance.
• Be present in the consumption center at all times of high occupancy.
• Perform flexible work schedules based on operation.
• Establish and maintain adequate equipment and product par stock.
• Perform preshifts before the opening of the Restaurant
• Handle any requests in a courteous and efficient manner, following up to ensure the guest is aware of the follow-up.
• Perform glitches in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction.
• Ensure that each employee has a professional personal appearance, as well as a professional, warm and sincere posture.
• Control and turn in at the end of shift any cancelled checks with the respective explanation.
• Ensure good communication with all areas of the consumption center to ensure professional, error-free service.
• Documenting any training, disciplinary records and/or absenteeism.
• Quality check all tables to ensure guest satisfaction.
• Perform other duties as required, related to the operation of the Restaurant or the Hotel.

Knowledge and Skills

Education:

• College Degree education or equivalent experience in F&B field

Experience:

• Experience required in leadership positions minimum of 2 (two) years
• Prior experience in Food & Beverage department is highly desirable

Skills and Abilities:

• Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak and write English and Spanish at advanced level
• Understand and familiar with quality standards and service standards of the hotel.
• Highest level of integrity and transparency
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with cross-functional teams.
• Reasonable problem-solving, decision-making and conflict resolution skills
• Work in a safe, prudent, and organized manner
• Elevated Leadership skills and experience in a multicultural environment
• Resort and remote location experience are desirable.

What to Expect:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Travel: Earn complimentary rooms nights based on your service period with the Four Seasons with discounted meals and other services at each location
• Learning & Development: Extensive online and in –person Leadership development opportunities.
• Career Growth: opportunities worldwide at other Four Seasons hotels & resorts.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms:   Complimentary Dry Cleaning for professional attire.        
• Meals: Be provided with meals in Employee Restaurant & Outlets as per the dining policy.
• Wellbeing: Enjoy the opportunity of staying fit by using our Guest Gym & outdoor sports facilities.

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

   

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:       www.fourseasons.com   

Our Careers:           jobs.fourseasons.com      

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

Facebook:               https://www.facebook.com/FourSeasonsJobs 

Twitter:                    https://twitter.com/FourSeasonsJobs 

Learn more about our innovative initiatives:

Pop Downs: www.fourseasons.com/popdown

Envoy by: www.fourseasons.com/landing-pages/corporate/envoy/