SUPPORT ENGINEER - #7510484

Who We Are.

We are a team of passionate experts with a clear ambition applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

Learn more on Advancing what matters

Job in a nutshell

In this role you will provide quick response to client incidents on site to troubleshoot, analyze, diagnose, and engage appropriate technical resources to resolve client issues.

Monday to Friday 7 00am – 4 00pm

Santa Catarina, Nuevo León

What Will You Be Doing

• Obtains diagnostic data to assist in the investigation and resolution of problems
  
  
  

and ensures that are fully documented.

• Initiates and co-ordinates investigations to discover root causes, and progresses
  
  
  

the implementation of remedial action.

• Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers
  
  
  

and specialists involved, and contributes to problem management policy decisions.

Requirements

• Troubleshooting experience
• Windows 10/11 and MAC experience
• Cosutumer service
• English Intermediate – Advanced
  
  
  

Rewards And Benefits

• Law and Superior Benefits
• Wellbeing programs & work-life balance - integration and passion sharing events.
• Opportunities for professional growth and career advancement.
• Benefits platform –culture, shopping, sport, etc.
• Continuous learning programs and online courses.
• Possibility to participate to charity and eco initiatives.
  
  
  

Future career path

• After your 1st year in Atos you can apply to any position to keep growing as a professional.
  
  
  

If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

Join our phenomenal team to grow together!

Learn More About Us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here