Workplace Engineering Track Engineer

Job Description

Job Description: The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all end user organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. Knowledge & Experience:

• Provide remote support for end user devices and break-fix for users
• Coordinate onsite support with End User and Dispatch technicians when required
• Collaborate with the team to create Documentation and SOPs
• Resolve and update tickets assigned to you within the customer's SLA
• Experience providing support in-person, via chat, email or phone.
• Experience in an On-site Technical Support environment.
• A knowledge of Ticketing tools, like Ivanti, service now, etc is preferred or similar ticketing system desired.
• Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment.
• Experience Resolving issues on Microsoft Windows Operating Systems as well as Microsoft Office Products.