Customer Care Leader
Ingenico
Fecha: hace 1 semana
ciudad: Naucalpan de Juárez, Estado de México
Tipo de contrato: Tiempo completo
WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Customer Care Leader creates and delivers real value by working with the client(s) to set appropriate performance goals and understanding key value drivers. The candidate drives performance by collaborating with the internal business partners to ensure understanding and alignment on client KPI’s.
You will be the link between the customer and Ingenico, ensuring strong ethical relationships and achieving optimal results for both sides. You will monitor daily performance and promote continuous improvement. The role involves supporting and coordinating Operations teams (Repairs, Warehouse) to meet client deadlines, requirements, and expectations. Strong leadership and conflict management skills are crucial, as you will be responsible for project outcomes and client satisfaction.
The role is multi-functional, working with Area Managers, Supervisors, and teams to ensure contract compliance and adherence to all details and agreements.
What You’ll Do
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Customer Care Leader creates and delivers real value by working with the client(s) to set appropriate performance goals and understanding key value drivers. The candidate drives performance by collaborating with the internal business partners to ensure understanding and alignment on client KPI’s.
You will be the link between the customer and Ingenico, ensuring strong ethical relationships and achieving optimal results for both sides. You will monitor daily performance and promote continuous improvement. The role involves supporting and coordinating Operations teams (Repairs, Warehouse) to meet client deadlines, requirements, and expectations. Strong leadership and conflict management skills are crucial, as you will be responsible for project outcomes and client satisfaction.
The role is multi-functional, working with Area Managers, Supervisors, and teams to ensure contract compliance and adherence to all details and agreements.
What You’ll Do
- Contract administration for field service and repair.
- Monthly report (customer service and results).
- Customer integration and new processes.
- Customer satisfaction.
- Follow up for repair batches.
- Planning.
- Leadership.
- Strong and effective communication.
- Conciliation activities.
- Analysis and problem solving.
- Bachelor’s degree in administration or related field.
- 1 year experience in a similar position.
- Proficient in English at a basic to intermediate level.
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.