Customer Service Agent
AutoZone México
Fecha: hace 1 semana
ciudad: Chihuahua, Chihuahua
Tipo de contrato: Tiempo completo
-Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
-Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentoring to maintain knowledge updated and receive feedback
-Create performance reports and provides mentoring and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints.
-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
Idiomas: Inglés
Edad: A partir de 18 años
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante
-Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentoring to maintain knowledge updated and receive feedback
-Create performance reports and provides mentoring and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints.
-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
Idiomas: Inglés
Edad: A partir de 18 años
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante
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