Database Cloud Solution Engineer – Golden Gate, Mysql
Oracle
Fecha: hace 19 horas
ciudad: Zapopan, Jalisco
Tipo de contrato: Tiempo completo
Description
JOB DESCRIPTION
If you are passionate about Oracle Database/Exadata technology as well as cloud computing, this is the ideal role you’ve been waiting for. As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, and a commitment to enhancing customer satisfaction. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities:
Work closely with the development team on maintaining operational health of core compute services for API availability and low latency Managing and triaging tickets. Driving prioritization and execution of work based on impact.
Scale systems sustainably through mechanisms such as easy-to-use tooling and automation. Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity.
Drives new runbooks to help reduce mean triage time of incidents. Prioritize and automate high hit count runbooks.
Practice sustainable incident response and drive root case analysis
Required Skills and Experience:
Bachelor's or Master’s degree in Computer Science or related fields or equivalent experience.
7+ year’s experience, including Oracle DBA working on highly scalable distributed systems Experience with Linux OS
5+ year’s experience with Oracle Golden Gate
5+ year’s experience with Mysql
Experience with Oracle Database, RAC, DataGuard
Experience with Oracle Database Performance Tuning
Experience With Oracle Sharding Is Preferred But Not Required
Experience with Oracle Cloud Infrastructure or other Cloud Service Provider,
Experience in cloud technical support, operations, NOC, or similar is preferred, but not required
Experience troubleshooting complex software and/or networking issues
Customer obsession, passion for delighting customers
Proven ability to quickly learn new technical domains and then train others
Excellent verbal and written communication skills
Willingness to learn
Additional Desired Skillsets (A Plus)
Knowledge and experience with any of public cloud providers including Oracle, Amazon Web Services (AWS), Azure or Google (GCP) architecture, tools, and cloud methodologies
Solution Architect and/or Developer Certification on Oracle Cloud, AWS, Azure or Google Cloud
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
JOB DESCRIPTION
If you are passionate about Oracle Database/Exadata technology as well as cloud computing, this is the ideal role you’ve been waiting for. As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, and a commitment to enhancing customer satisfaction. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities:
Work closely with the development team on maintaining operational health of core compute services for API availability and low latency Managing and triaging tickets. Driving prioritization and execution of work based on impact.
Scale systems sustainably through mechanisms such as easy-to-use tooling and automation. Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity.
Drives new runbooks to help reduce mean triage time of incidents. Prioritize and automate high hit count runbooks.
Practice sustainable incident response and drive root case analysis
Required Skills and Experience:
Bachelor's or Master’s degree in Computer Science or related fields or equivalent experience.
7+ year’s experience, including Oracle DBA working on highly scalable distributed systems Experience with Linux OS
5+ year’s experience with Oracle Golden Gate
5+ year’s experience with Mysql
Experience with Oracle Database, RAC, DataGuard
Experience with Oracle Database Performance Tuning
Experience With Oracle Sharding Is Preferred But Not Required
Experience with Oracle Cloud Infrastructure or other Cloud Service Provider,
Experience in cloud technical support, operations, NOC, or similar is preferred, but not required
Experience troubleshooting complex software and/or networking issues
Customer obsession, passion for delighting customers
Proven ability to quickly learn new technical domains and then train others
Excellent verbal and written communication skills
Willingness to learn
Additional Desired Skillsets (A Plus)
Knowledge and experience with any of public cloud providers including Oracle, Amazon Web Services (AWS), Azure or Google (GCP) architecture, tools, and cloud methodologies
Solution Architect and/or Developer Certification on Oracle Cloud, AWS, Azure or Google Cloud
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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