HR Service Center Supervisor

Your Job

We have an exciting opportunity to be part of our growing HR Solutions Center (HRSC) in Guadalajara, Jalisco! Join the team early and be part of building additional capabilities that will support all Koch Industries.

Our Team

At Koch Industries, we seek talent that adds value to the products and services we offer, aiming to improve society's quality of life. We are committed to continuous transformation, striving to maintain our position as the preferred partner for driving improvement and transformation within our group of companie.

What You Will Do

• Lead and support HR customer service professionals through fostering a positive team environment and promoting ongoing career development.
• Ensure the team embodies Koch’s culture by selecting and retaining talent that maximizes value creation (i.e. recruiting strategy for HRSC team and facilitating performance feedback, consistent coaching, expectation setting).
• Leverage data analytics by setting and monitoring key metrics and proactively take actions to optimize performance and outcomes that promote good consumer experience for Koch employees.
• Collaborate to solve complex problems and pursue mutually beneficial opportunities.
  
  
  

Who You Are (Basic Qualifications)

• Experience leading people in a customer service, contact center, or shared service environment. (i.e. coaching, setting expectations, developing policies and procedures).
• Experience problem solving and influencing outcomes by leveraging data.
• High school diploma or equivalent.
• Advanced English.
  
  
  

What Will Put You Ahead

• Associate degree or higher in a Business, IT or HR related field of study
• Proficiency in HCM platforms (Infor, SAP, Dayforce)
• Proficiency in Knowledge Management or other customer service management software (ServiceNow)
• Experience developing and leading effective teams
• Strong problem-solving, conflict resolution and decision-making skills
• Experience managing virtual teams.
  
  
  

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.