Tecnico en cableado estructurado

Responsibilities
Queue Management / Reporting
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Coordinates incoming requests and work assignments to support customer orders; works on complex customer requests
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Initiates project meetings, including capturing and distributing notes and action items
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Understands the approval process and determines timelines for orders that have been expedited or requires negotiation
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Determines when to approve custom orders and amends for labor hours and material costs, if required
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Coordinates the review of eligibility approvals in in the system
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Provides weekly queue management activity reports and metrics to supervisor
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Oversees completion of necessary reporting, manages ad-hoc reporting requests
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Supports internal/external audits on request by management
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Coordinates reviews and/or approvals of work order permits
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Updates local asset databases and other systems
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Creates/Supports reporting to customers (e.g. power or access)
Installations
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Acts as a highly skilled subject matter support expert for customer installations within the team, including: rack and stack, cages, cable distribution trays, cabinets and cable management/support systems
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Provides guidance and subject matter expertise to support large-scale installations
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Coordinates complex installations and challenges related to customer installs and/or requests
Cross Connects
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Supports complex data center cross-connect work requiring development of new concepts and techniques for standard operating procedure and independent judgement for installs, terminations, modifications, and testing
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Identifies cost savings opportunities and makes recommendations to leaders
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Proposes and implements use of advanced technology, for testing equipment (fusion splicing, etc.)
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Acts as a SME support lead for all cross-connect installs, terminations, testing and modifications
Testing / Troubleshooting
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Utilizes advanced troubleshooting ability to lead fault resolution
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Assures timely calibration and repairs on (testing) equipment
Stakeholder Partnership
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Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
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Supports and maintains relationships with internal stakeholders for cross functional work
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Provides guidance to more junior team members on coordinating activity with internal stakeholders
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Supports security team by dispatching contractors outside standard security office hours
Customer Management
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Supports customer requirements/issues, especially in sensitive situations
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Attends internal coordination, progress meetings or conference calls; and, provides updates as needed to customers
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Point of Contact (POC) for supporting complex and high profile customer requests, exceptions or escalations
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Acts as a subject matter expertise support lead for customer communications on projects
Projects
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Develops job plans for large installation projects using various project management tools
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Contributes to vendor review and oversight with management
Training
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Supports standard operating procedures and best practices to maintain a high level of service is maintained
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May coach others on operations procedures and basic safety
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May provide coaching and mentorship to more junior team members.

-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
1 año de experiencia
Idiomas: Inglés
Edad: entre 23 y 50 años
Conocimientos: Adaptación al cambio
Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist