Head Barista
Park Hyatt
Fecha: hace 5 días
ciudad: Cabo San Lucas, Baja California Sur
Tipo de contrato: Tiempo completo
Organization- Park Hyatt Los Cabos Hotel & Residences
Summary
The Head Barista at Park Hyatt Los Cabos is responsible for overseeing the daily operations of the hotel's coffee bar, ensuring high-quality beverage preparation, maintaining excellent customer service, and leading a team of baristas. This role requires strong leadership skills, expertise in coffee craftsmanship, and the ability to create an inviting café experience for guests.
Key Responsibilities: Coffee & Beverage Operations
Summary
The Head Barista at Park Hyatt Los Cabos is responsible for overseeing the daily operations of the hotel's coffee bar, ensuring high-quality beverage preparation, maintaining excellent customer service, and leading a team of baristas. This role requires strong leadership skills, expertise in coffee craftsmanship, and the ability to create an inviting café experience for guests.
Key Responsibilities: Coffee & Beverage Operations
- Prepare and serve high-quality coffee and other beverages, ensuring consistency in taste, presentation, and quality.
- Develop and implement innovative coffee recipes and seasonal menus.
- Ensure all equipment is well-maintained and in proper working condition.
- Maintain high standards of cleanliness, hygiene, and safety in compliance with hotel policies and health regulations.
- Train, mentor, and supervise baristas, fostering a culture of excellence and teamwork.
- Schedule shifts and manage staffing levels to ensure smooth operations.
- Conduct regular performance evaluations and provide constructive feedback to the team.
- Deliver outstanding customer service by creating a warm and welcoming atmosphere.
- Handle guest inquiries, feedback, and complaints professionally and efficiently.
- Promote and educate guests about the coffee selection, origins, and brewing methods.
- Manage inventory, including ordering, receiving, and stocking coffee beans, milk, syrups, and other supplies.
- Control costs and minimize waste by implementing efficient stock management practices.
- Monitor sales performance and suggest strategies to boost revenue and customer engagement.
- Proven experience as a Barista, with at least 2 years in a leadership role.
- Extensive knowledge of coffee beans, brewing techniques, latte art, and espresso machine maintenance.
- Strong leadership, communication, and organizational skills.
- Passion for delivering exceptional customer service.
- Ability to work in a fast-paced environment and multitask effectively.
- Advanced English level (B2+)
- Barista certification or relevant hospitality training is a plus.