Customer Service Representative

Allient Inc. is currently seeking a Customer Service Representative to join our team in Reynosa, Mexico!

The Customer Service Representative provides effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the organization. Apply now!

Responsibilities:

• Direct contact with clients, ensuring timely order submissions and prompt responses to client requests and issues.
• Regularly checks customer portals and generates orders in the MRP system.
• Works with the planner-buyer to fulfill orders or negotiate changes with customers.
• Monitors and coordinates customer shipments (ASNs) to ensure on-time delivery.
• Reviews and monitors customer scorecards (OTD – On-Time Delivery).
• Assists with the review of customer payments (accounts receivable, packings, invoices).
• Handles customer questions and complaints in a professional and courteous manner.
• Continuously responds to email (internet), correspondence, calls, and customer portal inquiries.
• Inputs orders and forecasts into the MRP system.
• Regularly verifies sales prices in the MRP system.
• Expedites urgent or delayed orders and communicates new delivery dates to customers.
• Ensures that sales commitments (goals/objectives) are met through accurate forecasting and STL.
• Supports ECN implementations by creating sales orders, scheduling, and following up on new product introductions and transfers.
• Participates in all Asaichi meetings.
• Requests special imports from the Import/Export Coordinator when needed.
• Supports the Purchasing Manager in monthly STL preparation.
• Maintains direct contact with customers to obtain shipping instructions and shares this information with the shipping team
  
  

Minimum Qualifications:

• Bachelor’s Degree related to role and industry. (Industrial Engineering, Business Administration, Computer Systems).
• 3 to 5 years of experience in customer interaction/support.
• Bilingual (Spanish-English).
• Proficiency in Microsoft Office (Project, PowerPoint, Excel, Word, etc.).
• Willingness to travel (will need a Laser Visa).
• Educación Universitaria relacionada con la posición de trabajo (Licenciatura/Ingeniería Industrial/ Administración/Sistemas Computacionales)
• De 3 a 5 años de experiencia en interacción con el cliente/soporte
• Bilingüe
• Conocimiento de Microsoft Office (Project, Power Point, Excell, Word, etc.)
• Disposición a viajar (contar con Visa Láser)
  
  

Responsabilidades:

• Contacto directo con los Clientes, garantizando él envió de órdenes a tiempo y las solicitudes sean respondidas y resueltas de manera oportuna.
• Consulta regularmente los portales de nuestros clientes y genera ordenes en el sistema de MRP.
• En equipo con el planeador comprador planea el cumplimiento de ordenes o negocia cambios con los clientes.
• Monitorea y coordina los embarques a cliente (ASNs) para asegurarse de una entrega a tiempo.
• Revisa y monitorea las score cards de nuestros clientes (OTD).
• Asiste en la revisión de pagos de nuestros clientes. (Account recivables, packings, invoices)
• Maneja preguntas y/o quejas de nuestros clientes de una manera profesional y amable.
• Responde de una manera continua a requerimientos vía email (internet), correspondencia, llamadas, portal de nuestros clientes.
• Alimenta el sistema de MRP con órdenes y forecast.
• Verifica regularmente los preciso de venta en el sistema de MRP.
• Expedita las ordenes urgentes o atrasadas y comunica las fechas nuevas de entrega a los clientes.
• Asegurarse que los compromisos de ventas (Metas/objetivos) se cumplan mediante un buen pronóstico y STL.
• Soporte en las implementaciones de ECN. Creación de órdenes de venta, programar y dar seguimiento a la introducción de nuevos productos y transferencias.
• Participar en todas las juntas de Asaichi.
• Solicita importaciones especiales al Coordinador de Import/export cuando sea necesario.
• Apoyar al Gerente de compras en la preparación mensual del STL.
• Contacto directo con cliente para obtener instrucciones de envío para compartir información con el equipo de embarques.
  
  

Don't let this opportunity pass you by - APPLY TODAY!

To learn more about Allient Inc. visit www.Allient.com

Allient Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training