Technical Support Engineer
Wallenius Wilhelmsen
Fecha: hace 2 semanas
ciudad: Aguascalientes, Aguascalientes
Tipo de contrato: Tiempo completo
Overview
A Service Management Analyst is an experienced IT professional dealing with the implementation, enhancement, validation and maintenance of IT application and/or infrastructure systems in support of our everyday needs.
Job Description
A Service Management Analyst is an experienced IT professional dealing with the implementation, enhancement, validation and maintenance of IT application and/or infrastructure systems in support of our everyday needs.
Job Description
- Desktop Support (Desktop & Laptop Hardware, Windows 10 & Office 2016\365)
- Printers
- Mobility (iPhone, etc.)
- Maintenance of IT Standard Operating Environment
- Support of Local Initiatives involving IT
- Continuous Improvement of the IT environment
- Bachelor’s Degree in a Computer/Information Systems major and 2+ years’ relevant experience, OR 3+ years of experience in a technical support role
- PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting
- Help Desk Support
- Excellent Knowledge of Windows Operating Systems (Windows 10)
- Excellent Knowledge of MS Office Applications
- Working Knowledge of networking including VPNs and Wireless support
- Printer Support
- Third Party Application Support
- Mobile Phones & Devices including Apple iPhone and other iOS devices
- Audio/Video Setups
- Experience working closely with users, vendors, and all levels of management
- CompTIA A+ Certification or equivalent knowledge
- Other official certifications (Dell, MCP, CCENT \ CCNA, etc) will be an advantage
- Fluency in English speaking
- Excellent interpersonal skills
- Excellent analytical and communicative skills
- Result and customer orientation
- Excellent collaborative and teaming skills
- Detailed oriented and self-starter
- Ability to quickly adopt and learn new technologies
- Applicants with disabilities who meet the job requirements are encouraged to apply.