Customer Service Analyst

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,114.7m (2023), ~8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

• Accurately and efficiently process customer orders, returns, and credits
• Assist in resolving customer issues through internal channels
• Review daily order reports, addressing any discrepancies to ensure compliance with customer service level agreements
• Ensure adherence to company policies and procedures
• Support the Customer Service team with administrative tasks
  
  

Qualifications

• Proficiency in English: verbal and written communication (mandatory)
• Bachelor's degree in Business Administration or related field
• 1 year of experience in administrative processes / Customer service (interaction with U.S. citizens)
• Knowledge of CRM systems (SAP/C) is a plus
• Proficiency in Excel
• Schedule flexibility