HRSS Supervisor

Job Title: Supervisor III, HR Shared Services

Band: C

Role Purpose

The Supervisor, HR Shared Services is responsible for delivering efficient shared services across employee lifecycle events (e.g., onboarding/offboarding), maintaining compliance standards, driving process improvements within HR functions globally, and supporting organizational goals related to employee experience management. This role will perform these responsibilities individually and will lead a team to deliver operational priorities.

Key Responsibilities

• Facilitate and coordinate various HR tasks through consistent application of standardized processes (e.g., onboarding workflows).
• Implement process controls that ensure accuracy while adhering to company policies/regulations.
• Prioritize ongoing tasks such as managing employee data updates or responding to inquiries from employees/managers.
• Evaluate current workflows; recommend/implement improvements that contribute to increased efficiency while enhancing the overall employee experience.
• Provide leadership, oversight, and strategy for HR shared services team.
• Drive efficient delivery of shared service processes to meet organizational goals.
• Engage across the HRSS service portfolio to proactively understand and address employee needs.
• Foster collaboration with global teams supporting HR shared services operations
• Identify and implement process improvements within team, continually ensuring global and regional alignment where applicable
  
  

Lead a Team Focused On Operational Priorities Such As

• Timely responses to changing business needs
• Forecasting and assigning work allocations in support of achieving daily targets while exceeding employee expectations.
• Develop team talent by identifying opportunities for enhancing skills through training and experiential learning specific to HR processes.
• Collaborate closely with various departments (HR Business Partners, Talent Acquisition) and key stakeholders to streamline processes that improve efficiency while ensuring compliance with policies/procedures related to employment practices.
• Assist operations in maintaining adherence to company standards regarding employee experience management.
• Identify potential risks associated with unresolved or delayed transactions and propose strategies for risk mitigation.
  
  

Day-to-Day Responsibilities

• Oversee risk management efforts tied directly to employee-related transactions within shared services workflows.
• Act as main point-of-contact for escalations requiring CSS leadership engagement—conduct root cause analysis on issues affecting employees’ experiences—and ensure corrective/preventative actions are implemented effectively.
• Monitor KPIs related specifically toward timely resolution rates & quality metrics
  
  

Required Skills

• Strong leadership skills
• Possesses continuous improvement mindset
• Ability to prioritize work, manage multiple priorities, meet deadlines, and work proactively and independently in a fast-changing environment
• Excellent problem solving, analytical and decision-making skills and exceptional follow through
• Strong organization skills, process rigor, attention to detail, responsiveness
• Ability to work well in a team and independently
• Stakeholder management experience
• Proficient with Microsoft Office products including Word, Excel, Power Point
• Strong communication skills (written, verbal)