Agente Bilingüe de atención al Cliente

• Manage high-volume Inbound/Outbound calls in a call center environment with off-site Receptionist duties
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
• Demonstrates personal responsibility & accountability by meeting attendance and schedule adherence expectations
• Utilize various communication “Scripts” when handling different topics for effective customer service & insight
• Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
• Build sustainable relationships and engage customers by taking the extra mile for clients
• Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
• Frequently attend educational seminars to improve knowledge and performance levels
• Meet independent/team qualitative & quantitative targets.

-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
Menos de 1 año de experiencia
Idiomas: Inglés
Edad: entre 18 y 60 años
Conocimientos: Aceptación de errores y fracasos, Adaptación al cambio, Atención al cliente, Orientación al logro, Call Center
Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, care, costumer, cliente