BPO - Patient Service Coordinator (Hybrid Setup) #M02

Some jobs require capes. This one just requires a headset, a friendly voice, and a cool head. Unity Communications is looking for a Patient Service Coordinator who can bring both Golden Retriever and Virgo energy to the table, approachable but organized.

In this role, you'll schedule appointments like Beyoncé's manager, answer patient questions with grace like a Miss Universe candidate, and handle last-minute changes like the diva you are. Think of it as being a human Waze for patients, guiding them where they need to go, go, go!

Ready to be the hero patients rely on? Apply today!

How You Spend Your Eight Hours

• Contribute to a positive work environment by collaborating with healthcare team members and effectively communicating patient care information
• Prepare and maintain daily appointment templates and patient records
• Arrange and manage patient referrals
• Perform patient check-in and check-out functions with accuracy and professionalism
• Obtain and input accurate scheduling and registration data
• Coordinate patient flow efficiently, ensuring timeliness and adherence to priority standards
• Identify and communicate issues that might result in service delays or denials
• Manage appointment add-ons, reschedules, and cancellations in accordance with facility protocols
  
  
  

What You Must Possess

• High school diploma (or higher)
• At least one year of BPO customer service experience handling moderate to complex transactions
• At least one year of BPO healthcare experience, with familiarity in medical terminology and behavioral health.
• Proficiency with computer systems, including the ability to navigate between screens using a keyboard and mouse
• Knowledge of electronic medical record (EMR) systems and practice management systems
• Comfort in working with various types of technology
• Ability to provide a suitable home workspace with broadband internet access (for hybrid setup)
• Ability to perform all essential job duties satisfactorily
  
  
  

What You Shall Receive

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more
  
  
  

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training
  
  
  

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.