Recepcionista Hospitalidad

[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]

OBJETIVO DEL PUESTO

• Proporcionar atención oportuna a la llegada y salida de huéspedes, llevando a cabo los registros correspondientes para la operación del área y cumpliendo con los estándares de servicio de Hospitalidad.
  
  

RESPONSABILIDADES Y ACTIVIDADES

• Llevar a cabo el proceso de recepción, registro, asignación de habitaciones y salida de los huéspedes de la Casona y Hacienda de acuerdo con los procedimientos establecidos.
• Atender con eficiencia y amabilidad a los huéspedes, resolver las dudas o quejas para asegurar su atención y satisfacción; canalizar a jefe inmediato en caso de ser necesario.
• Realizar reportes de llegadas y salidas, así como registro de relevantes de la operación de recepción en bitácora para información del jefe inmediato y de la Gerencia.
• Atender apropiadamente a los huéspedes que requieran servicio en café; registrar y reportar al jefe inmediato los consumos y requerimientos.
• Contestar llamadas telefónicas proporcionando información de utilidad para los huéspedes Casona y Hacienda.
• Comunicar oportunamente los requerimientos especiales de huéspedes a su jefe inmediato para su solución y seguimiento.
• Reportar a su supervisor cualquier anomalía, discrepancia de estándares o pendiente de mantenimiento en el formato de check list para su seguimiento y solución.
• Monitorear que los materiales, insumos y equipos necesarios para la operación se encuentren en buen estado y sean suficientes, reportar faltantes y requerimientos a su jefe inmediato.
• Cumplir con los controles operacionales o administrativos asociados a los peligros identificados y evaluados de las actividades y/u operaciones del puesto, así como reportar situaciones inseguras de los mismos.
  
  

REQUISITOS Y EXPERIENCIA

• Preparatoria terminada.
• Licenciatura Terminada (Deseable).
• Experiencia mínima de 2 años en servicio al cliente.
• Experiencia mínima de 1 año en Hotelería.
• Microsoft Office: (Excel y Word).
• Conocimiento de software de administración de hotelería.
• Conocimiento de software de administración de llaves.
• Inglés avanzado.
  
  

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
  
  

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package
• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
• Retirement/Pension Plan
  
  

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance
• Calm Meditation App subscription (free)
• Employee Assistance Programs
• Best-in-class, family-friendly, and inclusive leave policies
  
  

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.