Customer Service Representative

Customer Service Representative

Customer Service Representative Humach Remote, Nogales, Sonora, Mexico

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Non-Negotiable

Location

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide

About the Job

Customer Service Representative – Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time

Job Overview

• Employment Type: Full-Time Independent Contractor
• Department: Customer Service/Support
• Job Level: Entry Level

Education & Experience

• Years Of Experience: 1 Year
• Business Model: E-Commerce SaaS (Software As A Service)
• Minimum Education Level:
• Qualification: None

Skills

• Tools/Platforms: Cst/M3 Shopify Connex.Ai HubSpot Email Tools (Gmail/Outlook) Dialer / Phone Systems Calendar Tools
• Additional Skills: None
• Common Methodologies/Frameworks: Customer Support Workflow Management Order Management & Fulfillment Process Issue Resolution & Escalation Handling Crm Utilization & Case Tracking Customer Communication Strategy
• Additional Skills: None
• General Skills: Customer Feedback Analysis Customer Satisfaction
• Additional Skills: None
• Soft Skills: Collaboration Communication Conflict Resolution Team Collaboration
• Additional Skills: None

Requirements

• Technological Requirements:
• Language: English
• Location: Mexico

Responsibilities

• Customer Service Agents will handle order entry and resolution with precision and professionalism.
• Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
• Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
• Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
• Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
• Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.

Qualifications:

• English proficiency level - C1
• At least (6) months experience in customer service role, 1 year preferred
• Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
• Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
• Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
• Ability to work independently
• Basic computer and keyboarding skills
• Knowledge of internet and e-mail required
• Typing Skills (20 WPM+)
• Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
• Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.

Training Expectations:

• Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

Salary & Benefits

• Break: Paid 0

Working Hours

• Monday: 8 A.M. - 6 P.M
• Tuesday: 8 A.M. - 6 P.M
• Wednesday: 8 A.M. - 6 P.M
• Thursday: 8 A.M. - 6 P.M
• Friday: 8 A.M. - 6 P.M