OSC Executive

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Job Summary

As an OSC Executive, you will play a key role in supporting high‑volume data operations across hotel contracts, supplier information, and content management.

This is a detail-oriented, process-driven role focused on ensuring that all data is accurately created, maintained, and available in our systems to support business operations. You will work closely with internal stakeholders to deliver high-quality outputs while meeting strict KPIs and service levels.

Job Responsibilities

Contract & Data Management

• Review hotel contracts and modifications to ensure all information is complete, accurate, and compliant.

• Upload and maintain contract data in internal systems, ensuring visibility and consistency.

• Create and update supplier profiles, including commercial and fiscal details.

• Maintain and update content related to contracts and suppliers.

Data Quality & Validation

• Identify, track, and report errors in contracts and uploaded data.

• Analyze incoming data and challenge discrepancies from an operational and commercial perspective.

• Ensure all entries follow established processes and data standards.

Workflow & Performance

• Manage daily workflow queues, ensuring timely and accurate processing of assigned tasks.

• Consistently meet or exceed defined KPIs for productivity and quality.

• Deliver work within strict service level agreements (SLAs) with high attention to detail.

Cross-Functional Support

• Support Supplier Integration (SI) and SRC teams when required.

• Collaborate with internal stakeholders to understand requirements and deliver accurate solutions.

• Contribute to a high-performing service culture focused on quality and efficiency.

Required Skills

• Strong attention to detail and commitment to data quality.

• Ability to follow structured processes while applying analytical thinking when exceptions occur.

• Strong time management and ability to meet deadlines in high-volume environments.

• Flexibility to switch between tasks and manage multiple workflows simultaneously.

• Problem-solving mindset with ability to explore alternative solutions when needed.

• Strong communication and internal stakeholder management skills.

Required Tech Skills

• Proficiency in Microsoft Office (especially Excel) for data handling and tracking.

• Ability to work with internal systems and data entry platforms.

• Experience handling structured data and workflows in high-volume environments.

Qualifications & Experience

• Previous experience in data entry, operations, finance support, or similar roles.

• Experience in the travel industry is a plus.

• Basic or intermediate English (written mainly).

• Experience working with high-volume, KPI-driven environments preferred.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.