Commercial Support Officer (IPT)

Job Summary

To support the day to day Commercial operation of the business and be responsible for the administration and activities associated with customer enquiries, the return of quotations, order receipt and management though to invoice clearance and overdue debt reduction.

Job Responsibilities

• Process and support the company order book to reflect the customer purchase order requirements in a timely and professional manner.
• Facilitate the invoicing process and be responsible for overdue debt clearance (including direct liaison and management of overdue debt resolution with customers.
• Executes the agreed actions for improvements/ recoveries on claims and disputes including actions to align customer scorecards, in close collaboration with the responsible disciplines.
• Co-ordination of Commercial communication to and from internal and external customers.
• Ability to integrate with internal processes and departments to highlight commercial issues to the program.
• Support the interface with the business to highlight contractual obligations to its customers in order to avoid breach of such obligations.
• To support customer / change negotiations and implementation including analysis of data and pricing.
• Establishing and controlling robust document management in the IPT and towards/ from the customer.

Job Qualifications

• Education: Engineering, Manufacturing or Business Degree.

• English: Full professional proficiency English level.

• Experience:

• At least 2 years of professional background in Program Support Officer.
• Proficient on Excel (2016) / Microsoft Project (2016).
• Transfer of work experience preferred.
• Problem solving skills and knowledge of program management tools and procedures.
• Strong interest for commercial negotiations.
• Customer/stakeholder relationship building skills.
• ERP technical skills.
• Lead program documentation: creation, monitoring and updating experience preferred.
• Good sense of organization, time management and demonstrate autonomy.

• Requirements: Schedule flexibility, willing and able to travel. Mexican Passport & US visa available