Customer Service Representative

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in Tlalnepantla, Mexico (hybrid role). Be part of a customer-focused, proactive and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Manage the full Order-to-Cash cycle, including order entry, confirmation, tracking and closure in SAP.
• Serve as the primary point of contact for assigned customers and strategic LATAM accounts.
• Monitor open orders and proactively manage supply and delivery risks to ensure customer satisfaction.
• Coordinate with Sales, Planning, Production, Quality, Logistics and Finance teams to ensure on-time delivery.
• Analyze demand changes and align forecast updates with global planning teams.
• Manage pricing updates, quotations and regional price list maintenance.
• Investigate and resolve customer complaints, billing disputes and service-related issues.
• Maintain customer, material and commercial master data while ensuring data accuracy.
• Drive continuous improvement initiatives focused on service excellence, operational efficiency and risk mitigation.

What Makes You the Right Fit

• Bachelor's degree completed.
• Experience in Customer Service within manufacturing, industrial, chemical, FMCG or supply chain environments.
• Strong SAP knowledge, preferably in Order Management and Customer Service processes.
• Solid understanding of Order-to-Cash, logistics and supply chain operations.
• Advanced English proficiency, both written and spoken.
• Experience managing high-volume operations and customized customer requirements.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Ability to prioritize multiple tasks and thrive in a fast-paced environment.

How Would You Stand Out?

• Experience in the fragrance, chemical, ingredients or FMCG industries.
• Exposure to regional or global account management across LATAM markets.
• Knowledge of quality standards, export operations, forecasting or demand planning processes.

Why Choose Us?

• Exposure to regional and global operations.
• Collaboration with high-performing cross-functional teams.
• Direct interaction with strategic customers across LATAM.
• Opportunities for professional growth and career development.
• Dynamic, collaborative and inclusive work environment.
• Participation in continuous improvement and customer excellence initiatives.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more