Residences Manager

Organization- Park Hyatt Los Cabos Hotel & Residences

Summary

The Residences Manager is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.

Key Responsibilities:

• Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.
• Ensure the highest level of personalized service, anticipating residents’ needs and enhancing overall satisfaction and retention.
• Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.
• Supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.
• Manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.
• Collaborate with the hotel’s executive committee and department heads to ensure cohesive operations and shared services.
• Enforce residential policies and procedures to maintain property standards, safety, and security.
• Monitor financial performance, including operating budgets, expenses, and homeowner association (HOA) billing where applicable.
• Coordinate and support residential events, social gatherings, and community-building initiatives.
• Handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.
• Maintain accurate homeowner records, service logs, and confidential documentation.
• Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.
  
  

Qualifications

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of management experience in luxury hotel residences, private residential clubs, or high-end property management.
• Exceptional interpersonal, leadership, and organizational skills.
• Strong financial acumen and experience managing budgets and operational reports.
• Ability to maintain discretion and confidentiality in handling homeowner information.
• Proficiency in property management systems (PMS), residential software, and Microsoft Office Suite.
• Fluent in English; additional languages are a plus.