HR Shared Services Manager

Job Summary

Responsible for complex calls that require research for providing answers to inquiries regarding employee benefit programs, policies, or communications. Manages representatives of specialized segments of employee benefit services. Manages day to day personnel issues among team members

Education & Experience

Typically requires 8 -12 years experience in a related field and 2-3 years experience in a Lead Role

Typically College or university degree required

Responsibilities

Oversees multiple departments or functional areas within the HR operations function. Executes strategic initiatives to optimize HR service delivery, support organizational objectives, and drive business results. Leads cross-functional projects and initiatives in collaboration with other departments, leveraging their expertise and resources to achieve common goals. Analyzes HR data and metrics to identify trends, make data-driven decisions, and measure performance against key performance indicators. Ensures alignment with organizational goals, values, and priorities across HR operations, driving consistency and synergy. Provides leadership and guidance to managers and supervisors within their organization, fostering a culture of collaboration, innovation, and continuous improvement. Represents the HR function internally and externally, building and maintaining relationships with key stakeholders, partners, and vendors to support organizational objectives and enhance HR service delivery

Skills / Ability Generic (High Level)

Ability to lead cross-functional projects and initiatives in collaboration with other departments or teams. Skill in ensuring alignment of HR strategies, processes, and initiatives with overall organizational goals. Proficiency in analyzing HR data and metrics to make informed decisions and measure performance. Experience in driving innovation and continuous improvement initiatives within HR operations. Capability to lead transformational change efforts and manage resistance to change within the organization. Ability to build and maintain strategic partnerships with internal and external stakeholders to support HR objectives. Strong communication skills to effectively convey complex ideas and concepts to various audiences, including senior leadership. Skill in providing leadership and guidance to managers, supervisors, and staff within the HR operations function

Leadership Capabilities (People Leader) "M" Career Stream

Skill in leading cross-functional teams and projects, collaborating with other departments to achieve common goals. Capacity to foster a culture of innovation and creativity within the team, encouraging new ideas and approaches. Ability to align team objectives and activities with overall organizational goals and priorities

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