Manager, HR System Design

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Manager, HR System Design reporting to the Director, HR System Design.

This position works on-site in Mexico City.

Position Summary

The Manager, HR System Design, is a hands-on HR Technology leader responsible for managing a team of HR Systems professionals while actively participating in the configuration, administration, support, and enhancement of SAP SuccessFactors and related HR applications.

This role serves as the bridge between business stakeholders and technical delivery teams, ensuring requirements are translated into scalable system configurations and high-quality solutions. The Manager provides technical leadership, oversees delivery execution, and remains engaged in day-to-day platform design, configuration, testing, and troubleshooting activities.

RESPONSIBILITIES Product Administration & Configuration

• Perform and oversee hands-on configuration of SAP SuccessFactors and related HR platforms.
• Configure and review:
• Business Rules
• Workflows
• Role-Based Permissions (RBP)
• Field Configurations
• Templates
• Security Settings
• Page Layouts
• Support implementation of new functionality, enhancements, integrations, and releases.
• Troubleshoot complex system issues and partner with technical teams on resolution activities.
• Ensure configuration consistency and governance compliance.

Team Leadership

• Lead a team of Analysts and Leads supporting HR platforms.
• Provide technical guidance, coaching, and development opportunities.
• Review solution designs and ensure delivery quality.
• Support resource planning and workload management.
• Promote best practices and technical standards across the team.
  
  

Backlog & Requirements Management

• Partner with stakeholders to intake, evaluate, and prioritize enhancement requests.
• Translate business requirements into technical configurations and system designs.
• Estimate effort and support delivery planning activities.
• Maintain backlog governance and ensure delivery transparency.
  
  

SDLC, Testing & Release Support

• Lead and participate in SDLC activities.
• Ensure proper execution of:
• Unit Testing
• System Testing
• Regression Testing
• UAT Support
• Coordinate defect management and issue resolution activities.
• Support production deployments and release management processes.
• Validate solutions against business and quality requirements.

Stakeholder Collaboration

• Partner with HR Operations, Talent Acquisition, Learning, Compensation, Payroll, and IT teams.
• Act as a trusted advisor on platform capabilities and configuration options.
• Support adoption of new functionality and continuous improvement initiatives.
• Develop technical documentation, knowledge articles, and support materials.
  
  

Operational Support & Continuous Improvement

• Monitor platform performance and system health.
• Identify optimization opportunities and implement sustainable solutions.
• Support compliance, audit, and data integrity activities.
• Evaluate SuccessFactors releases and recommend adoption of new capabilities.
• Escalate key risks, dependencies, and operational concerns.
  
  

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• 7+ years of experience supporting HR technology, HRIS platforms, or enterprise applications.
• 3+ years of hands-on SAP SuccessFactors configuration experience.
• 2+ years of people leadership experience.
• Strong configuration expertise in at least one or more SuccessFactors modules:
• Employee Central
• Recruiting
• Onboarding
• Performance & Goals
• Compensation
• Learning
• Succession
• Experience with:
• Business Rules
• MDF Objects
• RBP
• Workflows
• Integrations
• Data Management
• Strong troubleshooting, testing, and release support experience.
• Experience working within Agile and SDLC environments.
• Ability to translate business requirements into scalable technical solutions.
• SAP SuccessFactors certifications preferred.
  

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.