Customer Satisfaction Engineer - #7461574

• Voice of the customer.
• Provide suggestions / solution plan to internal functions for customer problem solving.
• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Aptiv products in their processes.
• Work with the team to implement cost reduction initiatives where applicable.
• Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations
• Track Customer complaints (WFCC –formal as well as Informal)
• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
• Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.
• Coordinate Aptiv in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
• Follow EHS policies where applicable
• Coordinate sorts, reworks, and special investigation analysis as needed.
• As an Aptiv Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Aptiv.
  
  

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.