Customer Payments Analyst - #7468341

Customer Payments Analyst

Ebury León - 4 days in the office

Department: Operations - Customer Payments

Responsibilities:

• Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
• Completion and verification of payment beneficiaries, in accordance with internal processes
• Complete allocated tasks with focus, and in a timely manner
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
• Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
• Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
• Process payment returns and rejections, in line with internal processes
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
• Reconciliation of client funds and outbound payments sent and received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Verification of remitter bank account data
• Assign currency accounts to clients as requested, and in accordance with internal guidelines

Requirements:

• Solid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operates
• At least 1+ years of relevant experience in Fintech / International Payments or similar
• Good knowledge of SWIFT in a cross-border payments context, including MT103 message types
• Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward
• Proactive, with the ability to work within strict time-frames and under pressure
• Diligent, with good attention to detail
• Effective research skills with an ability to find solutions independently
• Good communication skills, both written and verbal
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
• Motivated, with a desire to make Ebury a success

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