Technical Support Analyst - #7828663

We are looking for support analysts to strengthen our technical team in a environment that is evolving at a fast pace. This new job opportunity is for the Enterprise Performance Managment (EPM) product line, which includes the platform related software and tools (manage OLAP databases, security access & roles, Application Studio and Application engine tools to create and maintain reports/functions, etc.). It also includes application software like budgeting and planning, Financial Consolidation, etc.

A Day in The Life Typically Includes:

• Answering questions from our Global customers on technical aspects of the product, being fully responsible for the resolution of issues you are handling.
• Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems.
• Responsible for appropriate referral to other departments, if necessary.
• Contributing and maintaining information in global knowledge base.
• Developing product knowledge and identifying areas for further specialization.

Basic Qualifications:

• Customer focus and both English written and verbal communication skills.
• Prior experience analyzing data research and solving functional software issues.
• Administration of Windows OS and its security (ADFS)
  
• SQL Server 2012, 2014, 2016, … (Install, troubleshoot, debug, execute SQL queries, read logs).

Preferred Qualifications:

• Experience with Cloud infrastructure, and AI technologies.
• Previous working experience in Technical Support.